All users have the option to track their orders by clicking on Track Order.

The user has to enter the email address used while placing the order and the order number to track the order. Registered users can Signin and track their orders from order history section in the account page.

In the unlikely event that an order gets lost during transit, we wait for 15 days to track your lost order and if we are still unsuccessful, then we process your refund through the payment mode that you had opted for at the time of placing the order.

Currently we deliver to selected cities within India. Please check if we deliver to your pincode/city by entering your it in the product page/shopping/cartcheckout page. If there is no courier service available in your area/city, we apologize for the inconvenience caused.

Shipping or delivery charges depend based on your total cart value. You will be able to find the information for the same during checkout.

For information on shipping charges for international orders please see the Shipping and Handling Charges section under Shipping Policy section

The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the domestic order is delivered within 5-7 working days of you placing the order.

• Standard Delivery: Our logistics team works closely with reliable delivery partners to ensure that your jewellery reaches you securely and promptly.

• Please note: If your location is in a remote area or if there are any unforeseen delays due to weather, strikes, or other logistical constraints, the delivery timeline may be extended by an additional 1–2 days.

Orders placed on Sundays or public holidays will be processed the next working day. We are committed to delivering your order efficiently and safely.

No, you can shop as a guest on www.aurvi.in. if you do not want to register on this website.

However, we strongly recommend that you register on www.aurvi.in as it makes your checkout faster, allows you to track your order, save products that interest you to a wishlist (which you may access at a later time) and provides a better shopping experience.

You can edit your personal details by logging into your account and making the changes necessary.

No, you can have only one account linked to a single e-mail address.

Orders once placed can only be cancelled prior to shipment. Refer returns & refunds policy.

Please contact us via email at support@aurvi.in to initiate any kind of return / refund / exchange requests.

Contact us via email at support@aurvi.in for any order related requests and our support team will get in touch.

Contact us via email at support@aurvi.in for any order related requests and our support team will get in touch.

Please refer to our returns and refunds policy here.

Please refer to our returns and refunds policy here.